The product is broken/damaged during delivery

Did you receive a broken or damaged product? Obviously not our intention. We explain below what you can do so we can make things right.

In the case of a damaged or broken product, please notify us as soon as possible. Preferably within 2 business days after receiving your order. Please submit a return request online first so that we are able to serve you accordingly and as fast as possible. You can submit a request via  my Winparts or by using the return button below.

If you received a product which is damaged, we also want to sort things out with the carrier. That's why it's important that you send photographs of the damage* within 3 business days after your return request has been confirmed.

* In some cases, it is not necessary to return the damaged part to us. In this case, our return department representative will notify you while processing your return.

Return to Winparts-customer services

Services to UK temporarily suspended

From 1 Januari 2021 the BREXIT is a fact. We temporarily suspend our service to the United Kingdom because of expected difficulties with shipments. International customers other than UK residents, can still use our service. We are happy to supply all the car parts you need.

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